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Support Policy Page

Support Policy


At The Handi Crafts, customer satisfaction is our top priority. We are committed to providing you with exceptional support and assistance throughout your shopping experience.


1. Customer Support Channels

We offer multiple ways for you to reach out to our support team:


Email Support:

For general inquiries, product information, or assistance, please email us at [customer service email]. We aim to respond within [24-48 hours].


Phone Support:

Our support team is available for calls at +923072455025.


Live Chat Support:

Chat with us directly on our website for immediate assistance during 9-5 Business Hours.

2. Product Assistance

If you need help with a product you’ve purchased, we offer the following support services:


Product Information & Usage Guides:

We provide detailed instructions and guides for using our products. If you require additional help, please contact us via email or phone.

3. Order Support

If you need assistance with an order, we’re here to help with:


Order Tracking:

You can track your order status online or by contacting our support team.


Order Modifications:

If you need to change or cancel an order, please contact us within 24 Hours of placing your order.


Missing or Damaged Items:

In case of any missing or damaged items, please report the issue within 24 Hours of receiving your order, and we will assist you in resolving the issue promptly.


4. Return & Refund Support

For returns or exchanges, please refer to our Return Policy page. If you need further assistance with the return process, feel free to contact our support team.


5. Response Time

We aim to provide timely responses to all customer inquiries. Typically, you can expect a response within [24-48 hours]. However, during peak times, there may be slight delays.


6. Feedback & Suggestions

We value your feedback and suggestions. If you have ideas for how we can improve our products or services, please reach out to us at [email protected] or through our Contact Us form.


7. Support for International Customers

We also offer support to our international customers. Please note that response times may vary based on time zones.


8. Contact Us

For any other inquiries or support requests, don’t hesitate to get in touch with us via [email protected],  +923072455025, or our live chat.

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